Terms Of Use
ACCEPTANCE OF TERMS
These Terms of Use (terms), including the Privacy Policy, offer information about us and the legal terms on which we sell goods and services (services) on the tietheknot.mt website (website) to you (contract). Any reference to we or us refers to Kora Muscat and any reference to you refers to you as the client.
We may update these Terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. You should review the Terms periodically for any changes. By using the Site you agree to be bound by these Terms. If you do not agree to these Terms then please do not use the Services or any part of them. These Terms and any Contract between us, are only in the English language. These Terms were most recently updated on March 2021.
A. About us
A.1 This website is owned and operated by Kora Muscat, a sole trader registered at MELA TA, Merchant’s Street, Valletta, Malta. Our VAT number is MT24727634. You can contact us at any time on info@tietheknot.mt.
B. General Conditions
B.1 All orders are treated as placed in Malta and we do not supply orders to countries outside of Malta.
B.2 Access to the services is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the website without notice. We will not be liable if for any reason any of the services are unavailable at any time or for any period.
B.3 From time to time, we may restrict access to any or all of the services, to users who have registered with us. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.
B.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user accounts, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provision of these terms.
B.5 It is your responsibility to ensure that all information (including your name and address) you upload to the Site, is correct and accurate. Ensure that you check all information before making a purchase.
B.6 We reserve the right to refuse service to anyone for any reason at any time.
B.7 You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
B.8 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
B.9 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
C. Contacting us
C.1 If needed, you can contact us on our main communication points:
- Trading address: MELA TA, Merchant’s Street, Valletta, Malta.
- Email: info@tietheknot.mt
C.2 If we need to contact you, we will do so by telephone, email or by post to the address you provide to us in your order.
D. How we use and process your personal information
D.1 We only use your personal information in accordance with our Privacy Policy.
E. Registration
E.1 To register with the website or place an order, you must be 18 years or older.
E.2 You are responsible for the security of any passwords and access to your account
E3. We reserve the right to suspend or cancel your registration immediately and at our discretion or if you violate any of your obligations under these terms.
F. Our products
F.1 The images of the products on our website are for illustrative purposes only. Although we make every effort to display the details accurately, some images are mockups of the actual product, so the final product provided might vary slightly from the image. We also cannot guarantee that your computer’s display of colours accurately reflects the colour of the products.
F.2 Although we make every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website may vary from the specification set out in the order.
F.3 The packaging of the products may vary from that shown on images on our website.
F.4 Colour tones of wooden and bamboo items might vary from one item to the other due to the nature of the material.
G. Ordering from us
G.1 Before you make an order, make sure you check that the you are submitting are correct. The website enables you to amend any errors before you submit the order.
G.2 You are considered to place an order with us by ordering any of the products which we sell by following the steps on our website and entering and confirming your payment details. At this point we will send you an email acknowledging that we have received your order, with the details of this order. At every point until the order is confirmed as ready, we reserve the right to cancel all or part of your order.
G.3 If we are unable to fulfil your order, for example because a product is out of stock or no longer available, or there was an error in price on our website, we will inform you of this by e-mail and stop processing your order. If you have already paid for your order, we will refund you the full amount including any delivery costs charged as soon as reasonably possible. For the avoidance of doubt, if there are two or more products in your order and one or more of those products is delivered, we will not refund the delivery charge. We will only refund the delivery charge if we are unable to accept your order as a whole and no products are delivered to you at all.
G.4 We reserve the right to refuse to accept and order:
i. Where products are not available;
ii. Where we cannot obtain authorisation for your payment;
iii. If there has been a pricing or product description error;
iv. If you violate any of these terms of use.
G.5 We reserve the right to brand all of our products.
H. Pricing of products
H.1 The price of the products will be the price indicated on the website when an order is placed. We take all reasonable care to ensure that the price displayed is correct, however we reserve the right to refuse to accept your order if there is a mistake in a product’s price.
H.2 All prices displayed are denoted in Euro and they include VAT at current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
H.3 Where we charge separately for and other relevant charges, the appropriate rates are set out in our specified pricing structure shown on the website.
H.4 Prices are liable to change at any time, but changes will not affect orders in respect of which you have already paid.
I. Licence
I.1 You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from us.
17.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us. For the purposes of these terms, any use of extracts from this website other than in accordance with clause I.1 for any purpose is prohibited. If you breach any of these terms, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
J. Changing or cancelling an order
J.1 Once an order is submitted online and a payment method has been authorised, the order cannot be cancelled for a refund. Changes to orders and returns of non-personalised items are only accepted at our discretion and subject to the clauses outlined in the rest of this section. Personalised items cannot be returned and no changes can be made to orders of personalised items, once the order is confirmed.
Changing an order of non-personalised products after it has been submitted and paid for
J.2 If you want to make any changes to an order containing non-personalised products, get in touch straight away via e-mail on hello@tietheknot.mt, quoting your order number and the product codes of the products you want to change. In the case of non-personalised products, we will do our best to accommodate requests for order changes, for example if you want to change the colour of a product you selected, however we cannot guarantee that we will be able to meet your change request. Whenever you request a change to an order, the processing time is liable to increase indefinitely.
J.3 If you request a change in an order containing non-personalised products, that we are unable to fulfil; for example, if you request to change the colour of your product to a colour that is not available at the time of your request, we will offer you the option to exchange the product for a different product completely. We will not be held liable to refund the money related to the product you want to change, even if we cannot supply the new (requested) product. If we do decide to offer a refund, we reserve the right to deduct any payment processing charges from the refund.
Changing an order of personalised products after it has been submitted and paid for
J.4 If you want to make any changes to orders containing personalised products, you must contact us straight away on hello@tietheknot.mt quoting the order number and requested change. If we have already started processing your order (including designing personalised materials for you), then we will not be able to make any further changes, and the order will be fulfilled as per your original request, even if, for example, you have misspelled a name or phrase. In the case where we see fit to make adjustments to your order (for example, when we have started designing your personalised materials but have not yet printed them), this will be done solely at our discretion, and we reserve the right to charge an associated fee to cover the extra time required to update your order. In this case, we will communicate the charge with you before proceeding, and you will be liable to paying for this fee in order to retrieve the entire order. If you reject the fee when we communicate it to you, then we will proceed with personalising your order as requested originally (i.e. in your original order, as submitted on the website).
J.5 Once an item has been personalised, the order cannot be changed.
J.6 Please check the spelling and accuracy of any personalised products on screen before you place your order as you will not be entitled to any form of exchange or refund in respect of any personalised products which contain a misspelling that you are responsible for.
Returning an order
J.6 Once you receive the non-personalised products (via collection or delivery), and if you change your mind, you have the right to return them to us and exchange the products for other products in our offering, given that:
i. Any products are returned within one month from when the order is submitted (not from when the products are received, but from when the order is placed and paid for on the website);
ii. Products are in the exact same condition as when they were received and the packaging has not been tapered with in any way;
iii. The receipt associated with the relevant order is presented at point of return;
iv. Products are not personalised;
v. The products are returned by you to MELA TA, Merchant’s Street, Valletta, during our opening hours.
J.7 We do not offer full or partial refunds for products that are returned to us. You can exchange a single product for one other product that is of equal value, or that is higher in value provided that you pay the difference in price of the new item, at the point of return. You can also exchange a single product for multiple products of a lower value, provided that you pay the difference in price of the set of goods, if the set of goods is priced more highly than the single product you are returning.
J.8 Any returns are only accepted at MELA TA in Valletta, unless advised otherwise, and you are responsible for ensuring the products are returned in line with the clauses above.
J.9 You are advised to contact us on hello@tietheknot.mt about any intention to return a product to be exchanged, to make it more likely that the new products you would like are available when you visit the shop.
Our right to cancel
J.9 We reserve the right to cancel any order at any time and issue a full refund.
K. Product fulfilment, collection and delivery
K.1 After you place your order and pay for it, we will prepare your order and contact you to let you know once it is ready to be collected or delivered. The fulfilment timelines we offer on our website are indicative only. We will fulfil orders within a maximum of 30 days after the date of the order submission, unless we specify otherwise. If we expect to need more than 30 days to fulfil your order, we will contact you within three working days of you submitting your order.
K.2 When placing your order, you will get the opportunity to either select a collection point, or choose to have the order delivered.
Collecting your order
K.3 If you choose to collect your order, you can pick one of our two collection points, namely:
i. MELA TA, Merchant’s Street, Valletta.
ii. KORAZON, Triq it-Turisti, Qawra.
K.4 If you select a collection point, you are liable to collecting your orders within one year of submitting the order, from the relevant collection point during its opening hours. If you haven’t collected your order within one year from placing it, you will forfeit your right to the products and we will not refund the cost of the order.
K.5 The second collection point (KORAZON, Triq it-Turisti, Qawra), requires collection from a separate third party and we hold no liability to their actions while you collect your order. We are only responsible for ensuring that your order is available to be collected. If you purchase any further items from this collection point, then you will enter a separate contract with the owners of the collection point, and we are not liable or responsible for any part of that contract.
K.6 Once an order has been transferred to a collection point, you may request to have it transferred to the other collection point. We reserve the right to charge a handling fee for the transfer.
Order delivery
K.7 All marked prices do not include delivery charges. Our delivery charges are as set out during the check-out process (before you confirm your order). You are responsible for the payment of any shipping and handling charges and taxes that may apply to your order.
K.8 Deliveries are conducted through our courier partners, which might vary over time. By requesting delivery, you are accepting that we will pass on your data, such as your name, contact number and address to our delivery partners; in line with our Privacy Policy.
K.9 We are responsible for ensuring that your order is delivered within 30 days (unless otherwise stated) of it being submitted and paid for on our website, but any other timing information is just indicative.
K.10 Once your order is ready, we will contact you to let you know when (what day of the week) your order will be delivered. While we make every effort to accommodate delivery exemption requests as outlined in K.10 below, we cannot guarantee a delivery day or time, as this is at the discretion of our delivery partners. Any deliveries outside of standard delivery schedules imposed by our delivery partners may incur an additional delivery fee.
K.11 If there are specific dates or times that you are not available to accept a delivery (delivery exemptions), you must let us know when submitting your order, by writing this information down in the comments section. We will pass this information on to our delivery partners and we will take it into consideration before communicating your delivery date to you.
K.12 We will not be able to offer a specific time of delivery, but the couriers will phone you when they are on their way to you.
K.13 We will deliver the products ordered by you to the address which you give for delivery when you make your order. You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the products directly to a friend, a relative, or to your place of work.
K.14 If any of the details you have given us in your delivery address are incorrect, we accept no liability for any items which have not been received.
K.15 If no one is available at the delivery address given to accept the delivery, the items will be returned to us and we will contact you by e-mail. At this point, you can either collect the order from one of our two delivery points listed above, or request a redelivery. In the case of a redelivery, a new delivery fee will be charged. In the case of collection, the original delivery fee will not be refunded.
K.16 Delivery of an order shall be completed when we deliver the products to the delivery address given in the order process, or to any other location nominated by you. The risk and responsibility in the products will sit with you from that time.
K.17 You own the products once we have received payment in full (including all applicable delivery charges) and the delivery of the products is completed.
L. Our liability in relation to delivery
L. 1 Provided that we take the steps outlined in this clause, we will not be liable for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
L.2 We deliver through third-party couriers, so we are not responsible for their conduct, and you are also subject to their terms of use. We are only responsible to ensure that your orders are delivered to you as stipulated in clauses K, above.
M. Your material
M.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this website will be considered non-confidential and nonproprietary. The same goes for any designs or data generated for your order. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
M.2 We will not be responsible for any copyright infringement by the customer.
M.3 We will not be responsible or liable to you for any loss of material uploaded or transmitted through our Website.
19.5 You are prohibited from posting, creating or transmitting to or from this Website any material:
i. That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy;
ii. Or which you have not obtained all necessary licences and/or approvals;
iii. Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in Malta or any other country in the world; or
iv. Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
M.6 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.
N. Linking to our website
N.1 If you would like to link to our website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:
i. You do not remove, distort or otherwise alter the size or appearance of this Website;
ii. You do not create a frame or any other browser or border environment around this Website;
iii. You do not in any way imply that we are endorsing any products or services other than our own;
iv. You do not misrepresent your relationship with us nor present any other false information about us.
N.2 When linking to our website, you have full responsibility to ensure that you are not breaching the law or ethical standards by creating said link.
O. Disclaimer
O.1 While we try our best to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
O.2 All information, materials and opinions contained on our website are for general information purposes only and do not under any circumstance constitute professional advice. Specific professional advice must always be sought by you which will be relevant for your specific circumstance.
O.3 Any rights not expressly granted in these terms of use are reserved.
P. Our right to make changes to these terms
P.1 We may amend these terms of use at any time by updating this website, and the terms relevant at the time of placing an order will apply to the contract between you and us.
P.2 If you do not wish to accept any new terms of use after we have given notice, you should not continue to use this Website.
Q. Our liability
Q.1 If we fail to comply with these terms of use, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract.
Q.2 To the extent that our website and the information and services on our site are provided free of charge, we will not be liable for any loss or damage of any nature.
Q.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
Q.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
Q.5 We will not be liable to you in respect of any loss or corruption of any data, database or software.
Q.6 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
Q.7 We warrant to you that any products purchased from us through the site are of satisfactory quality and reasonably fit for all the purposes for which goods of such kind are commonly supplied.
Q.8 If you are contracting as a consumer, our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the products you purchased.
R. Governing law and jurisdiction
R.1 These terms of use are governed by Maltese law and any disputed will be settled by local courts and enforcement agencies only.
R.2 We do not warrant that Products on the Website are appropriate or available for use outside Malta. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside Malta, you do so at your own risk and you are responsible for compliance with local laws.
Last updated 01/04/2022.
