Frequently Asked Questions

We’ve set up our website to help you find what you’d like as easily as possible, and also to guide you through your exciting journey until the big day.

You can find what you need in one of 3 ways:

1. If you are looking for inspiration: Browse through our pages, set up to showcase all the different offerings relevant to different parts of your journey – from proposing to  your bridal team, to enjoying a lovely hen or bachelor party, and all through your special day.
2. If you know exactly what you want: Type it into the “search” bar (for example, if you want to view all our options for card boxes, type “card box” into the search bar, or “card” to view a broader range of items).
3. If you have a broad idea of what you want: Use our carefully curated product categories to look through different product groupings.

We are set up to offer a hybrid of online and in-store shopping.

If you love to shop from the comfort of your own home, then you can order all you need from our website. If there’s anything you’re not finding or that isn’t quite right, then get in touch and we can guide you via e-mail or messenger.

Otherwise, you are always welcome to pop by our shop in Valletta. We have plenty of non-personalised items in stock, so you can take them away with you. For personalised items, we generally have samples and examples of items on display too, so you can get a better idea of what they are like. However, you will need to come back for these personalised items another time.

We stock, design and personalise ALL of our items in-house, so we will never present you with crazy waiting times.

Generally, orders with non-personalised items will be prepared in 1-3 working days. Orders with personalised items take a few extra days to be made, since we take our time to ensure no detail is overlooked.

Once you place your order, we will start working on it straight away, and we will contact you when it is ready to go. If you’d like to get an estimate of when it will be ready, feel free to get in touch and we’ll update you on our progress.

We also try our best to accommodate “urgent” orders (such as when you accidentally break your personalised champagne glasses a few days before the wedding) – so if you need something done super quickly, get in touch with us and we’ll discuss the options. This turnaround cannot be guaranteed, so please do allow yourself extra time wherever possible.

We always recommend that you get in touch with us when you are after something specific, that you haven’t found on our website. A lot of our favourite creations were inspired by clients asking us to design them the first time.

If you do want something different, send us photos or a good description of what it is you are after, and we’ll let you know what we can do.

For the most part, the answer is yes. For personalised items, we do all the personalisation work ourselves, so we are generally happy to accommodate requests for different designs, for example.

Some of our “standard” items can also be further personalised with the couple’s names for example, so do get in touch if you have an idea to make your item more unique.

In certain cases, we will charge a new-design fee since we will spend time curating your order specifically for you, but we’ll always discuss these costs with you before proceeding.

Our main collection point is at our shop in Valletta:

MELA TA,
Merchant’s Street,
Valletta
Located one block down from Castille; in the same block as the Health Ministry (but across the road).

The shop in Valletta is open everyday, from 10am to 6pm.

We also offer a secondary collection point from a partner shop in Qawra:

KORAZON,
Triq it-Turisti,
Qawra
Located one block on from the San Antonio hotel; opposite the Dolmen hotel parking area.

Yes, we offer delivery on your purchases, through our courier partners.

Standard delivery rates are:

• Malta: €5.00. Free delivery for orders over €100.
• Gozo: €6.00. Free delivery for orders over €150.

Delivery across Malta takes place on weekdays, and delivery to Gozo generally takes place on Saturdays. Once we receive your order, we will be in touch to confirm your delivery day. If there are certain days you are unavailable, please let us know in the comments section when placing your order. We will try to accommodate requests to avoid certain delivery days/times, however kindly note that deliveries outside of our regular schedule will incur a surcharge.

Kindly allow an extra week for delivery, over standard order processing times.

Currently, we do not offer any international shipping options.

Returns are only accepted according to our returns policy (kindly refer to the relevant section).

Any items that are aligned with our returns policy, must be returned to our main shop in Valletta.

In exceptional circumstances, we may accept returns at our partner point in Qawra. In this case, please allow extra processing time before an order voucher is issued as we will need to collect the items first. Get in touch with us to discuss this option.

We do not offer collection services for returns. So even if an order has been delivered to you, we will only accept returns at our shop.

Get in touch with us straight away, via e-mail, quoting your order number.

For non-personalised items, we will try our best to accommodate changes related to the mistake.

For personalised items, we will only be able to make changes if we haven’t started processing your order yet. Due to the permanency of our personalisation methods, once an item has been engraved or printed, we are not physically able to make any changes. So it’s really important that you contact us quickly if you find you’ve made a mistake.

Kindly note that we never check spelling for personalisation, as we respect that you might want something spelled in your own unique way – so we copy text exactly as you input it. Please double check that your information is correct before submitting it.

No, once an order is placed, it cannot be cancelled, and we do not offer refunds.

We offer a limited option to return and exchange non-personalised products, in accordance with our returns policy. See the next FAQ for more information.

Non-personalised items can be returned within 1 month of being purchased, and exchanged for another item at the point of return, at our shop in Valletta. We do not offer refunds, so the item can only be exchanged for something else.

A return is only accepted at our discretion, and provided that:

• The relevant receipt is presented at the point of return;
• The item is still in the same condition as when it was purchased, including its packaging (we cannot accept returns where the packaging has been damaged);
• The item is not personalised.

An item can be exchanged for one or more items of the same value. If the new items are higher in value,  you will be asked to pay the difference in price. We do not offer part-refunds, so we always ask you to opt for items (one or more) that are higher in value than the item you are returning.

It is always best to contact us before visiting the shop for an exchange, to facilitate the process.

Personalised items cannot be returned or exchanged.

Get in touch with us, and let us know what has gone wrong.

If there’s been a mistake on our end, then we’ll offer you options to get it sorted and fixed straight away.

We’d love to have happy customers, so we’ll try our best to achieve that.

Get in touch! We enjoy working with resellers and we’re always open to new opportunities. We do not have a standard way of operating, as we believe that every working relationship is different. 

Send us a message telling us a bit more about yourself and your business, and we’ll take it from there.

Definitely. We are always looking for unique and diverse pieces about all-things-wedding that we can share with our followers. 

Send us a message and let us know what you have in mind.