Privacy Policy – Privacy Statement
A. What do we do with your information?
We take your privacy seriously so we will only use your personal data to run your account and to be able to supply the products and services you have ordered from us.
We may collect the personal information you provide to us such as your name, address and email address when you use the forms available on our website.
While you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to gain information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about us, new products and other updates.
You can stop receiving marketing messages from us at any time. You can do this:
- By clicking on the “unsubscribe” link in any email
- By contacting us on: info@tietheknot.mt
Once you unsubscribe, we will update your profile so you won’t receive any further marketing messages. Stopping marketing messages will not stop service communications (such as order updates or notifications).
B. Consent
When you provide your personal information to make a transaction, confirm an order, request a delivery, or verify your credit card, we assume that you consent to us collecting and using that data for those specific reasons only.
We hold on to your data for as long as your account is active, or as long as is required to enable us to provide our service to you, or for as long as necessary to provide support as necessary.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If you change your mind about sharing your data after you have opted-in, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us on info@tietheknot.mt.
C. Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
D. Third-party servers
We will not sell on your personal information to any third party. However, we might be obliged to share your data with certain entities in order to enable us to continue providing our best services to you. These entities include:
- Third party companies we work with to get your orders to you; such as delivery partners.
- Credit reference agencies, fraud prevention agencies and law enforcement, in order to help tackle fraud.
- Professional service providers, such as advertising and marketing agencies and website hosts.
- Companies approved by you such as social media sites (if you consent to linking your accounts to us).
- We may provide third parties with aggregated, anonymised data and analytics about our customer base; ensuring that you cannot be identified through that data.
The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. One you navigate away from our site, even through links on our site, we are not responsible for the privacy practices or terms of use of other entities.
If our organisation is acquired or merged with another company, your information may be transferred to the new owners.
E. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
F. Cookies
We use various types of cookies, mainly aimed at improving your user experience when interacting with our website.
Examples of these cookies include, but are not limited to:
- If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, we will also set up several cookies to save your login information and your screen display choices.
If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.
G. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
H. Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
I. Your rights
You have a number of rights relating to your personal information and you should familiarise yourself with them by referring to the official information provided by the relevant data protection regulator in Malta.
J. Contact information
If you have a complaint, questions, want to access, correct, amend or delete any personal information about you, please contact our privacy compliance officer on info@tietheknot.mt.
Last updated: 31st March 2022
